Terms of Service

Last Updated: August 29, 2026

Welcome to KoiShark Consulting ("KoiShark"). These Terms of Service ("Terms") govern your purchase and use of HubSpot consulting, training, and integration services ("Services") provided through www.koishark.com. By purchasing or using our Services, you agree to be bound by these Terms.

1. Services

KoiShark provides independent HubSpot consulting services, including but not limited to strategy, implementation, training, and integration support. KoiShark is an independent consultancy and is not owned by, affiliated with, or endorsed by HubSpot, Inc. unless otherwise stated.

2. Fees and Payment

Hourly Rate

Consulting services are billed at a rate as agreed upon in your quote.

Hour Blocks

Hours may be purchased in advance as "blocks." Purchased blocks are drawn down as consulting time is delivered, and time is tracked and reported to the client upon request.

Expiration & Usage

Consulting hours must generally be used within 12 months of the purchase date. Any unused hours at the end of this period expire and are non-refundable.

Non-Refundable

Once purchased, consulting fees are non-refundable, even if the client decides not to utilize the training or integration services.

3. Scheduling and Cancellations ‍

Scheduled meetings must be canceled a minimum of 24 hours in advance.

Cancellations made with less than 24 hours' notice, or failure to attend a scheduled meeting, may result in the scheduled time being forfeited and deducted from the client's purchased hours.

4. Client Responsibilities

The effectiveness of consulting relies on your active participation. Clients are often required to designate internal roles, such as an executive sponsor, project manager, and technical resource, to assist with the implementation.

Clients are also responsible for providing timely access to systems, accounts, and information reasonably necessary for KoiShark to perform the Services, including appropriate access to the client's HubSpot portal where applicable.

5. HubSpot Terms and Policies

Your use of the HubSpot platform is governed by HubSpot's own legal terms, which apply independently of these Terms. Clients are responsible for reviewing and complying with HubSpot's policies, including:

KoiShark is not responsible for changes to HubSpot's platform, pricing, features, or policies, or for any suspension or termination of a client's HubSpot subscription by HubSpot.

6. Privacy and Data Protection

Our collection and use of information about visitors to our website is described in our Privacy Policy at www.koishark.com/privacy-policy.

When we perform the Services, we may access personal data held in the client's systems, including the client's HubSpot portal. In relation to thatdata, the client is the controller and Koi Shark acts only as a processor on the client's documented instructions. Koi Shark will not use that data for any purpose other than performing the Services, will limit access to personnel who need it, and will return or delete it at the client's request after the engagement ends. The client is responsible for having a lawful basis to collect and process that data, and for the content of its own privacy notices.

7. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or customer information disclosed by the other party in connection with the Services, and to use such information only as necessary to perform or receive the Services.

This obligation does not prevent either party from disclosing information where the law requires it, or to professional advisers and service providers who are bound by equivalent confidentiality terms.

8. Intellectual Property ‍

Unless otherwise agreed in writing, materials, templates, and documentation created by KoiShark in the course of providing the Services are licensed to the client for internal business use. Pre-existing tools, methods, and know-how remain the property of KoiShark.

9. No Guarantee of Results

KoiShark will perform the Services in a professional and workmanlike manner. However, business outcomes depend on many factors outside our control, and KoiShark does not guarantee any specific results, revenue, or performance improvements.

10. Limitation of Liability

To the maximum extent permitted by law, KoiShark's total liability arising out of or related to the Services shall not exceed the total fees paid by the client for the Services giving rise to the claim. KoiShark shall not be liable for any indirect, incidental, special, or consequential damages.

11. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted at www.koishark.com. Continued purchase or use of the Services after changes take effect constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms may be sent to contact@koishark.com. For questions about personal data, see our Privacy Policy.